Welcome to On Way Delivery ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.onwaydelivery.com or use our mobile application.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to provide and improve our delivery services for you.
When you register or place an order, we may ask for personally identifiable information, including but not limited to:
Name: To identify you and your orders.
Phone Number: To contact you regarding order updates and delivery coordination.
Delivery Address: To deliver your food/products accurately.
Email Address: For order receipts and account management.
To facilitate efficient delivery, our app/website requests access to your Location.
Precise Location: We collect your real-time location to show you nearby restaurants/stores and to pinpoint your delivery address for our riders.
Background Location: If applicable, our delivery partner app may access location in the background to track the delivery progress.
We may collect information on how the service is accessed and used, such as your device's Internet Protocol (IP) address, browser type, time spent on pages, and other diagnostic data.
2. How We Use Your Information
We use the collected data for the following purposes:
Order Fulfillment: To process and deliver your orders from restaurants/stores to your doorstep.
Communication: To send you updates about your order status, delivery arrival, or promotional offers.
Customer Support: To assist you with any issues regarding your orders.
Service Improvement: To analyze usage trends and improve our app functionality.
3. Sharing of Information
We value your trust and do not sell your personal information to third parties. However, we may share data in the following necessary circumstances:
Service Providers: We share your Order Details, Name, Address, and Phone Number with Restaurants/Merchants and Delivery Partners (Riders) solely to fulfill your order.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We strive to use commercially acceptable means to protect your Personal Data. While no method of transmission over the Internet is 100% secure, we implement standard security measures to prevent unauthorized access, alteration, or disclosure of your data.
5. Cookies
Our website uses "cookies" to enhance your experience (e.g., keeping you logged in). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Phone: 7365852067
Email: [Insert Support Email, e.g., onwayindustries@gmail.com]
Website: www.onwaydelivery.com
